Returns & Exchanges
At Flutterleigh, we want you to be happy with your purchase. If you are not
completely satisfied, you may send your item back to us for a refund or exchange
within 21 days of purchase. Sale items (those that have been permanently
discounted) can be returned for exchange only.
All merchandise returned must be unworn, unwashed, with tags attached and in its
original condition. Please enclose the invoice with the return and indicate the
reason for the return to help us better serve you.
Returns must be postmarked within 21 days of the original ship date and must be
sent prepaid. We will not accept CODs. We recommend packages be returned via
traceable carrier and insured for the full amount of the merchandise. We are not
responsible for missing packages.
Exchanges/Refunds are processed within 14 days of receipt to Flutterleigh. You will
receive a confirmation by email when your exchange/refund is processed. In case
merchandise is not available for exchange, you will be reimbursed. We will refund
your credit card for the purchase price of the merchandise minus the shipping costs.
We do not refund original or return shipping costs. Shipping costs will only be
refunded if the return is a result of our error or damaged merchandise. We reserve
the right to deny credits if the merchandise returned does not meet our return
Returns should be sent to:
5482 Wilshire Blvd.
Los Angeles, CA 90036
Any inquiries should be directed to Lisa@Flutterleigh.com